Submission Due Date: 03/12/2025

Client - State of Ohio

Candidates must be local to Ohio. 

Will be required to be onsite at 1980 West Broad St, Columbus, minimum of 5 days a week.

The candidate will be supporting The Ohio Department of Transportation’s (ODOT) Information Technology ServiceNow Delivery Team and SPECIFICALLY, THE SERVICENOW PRODUCT.

This position will function as a highly skilled ITC21 with specific responsibilities that include: 

• Assist in configuring ServiceNow PSDS to meet the specific requirements 

• Maintain integrations between ServiceNow and external applications

• Provide Support for ongoing and recurring IT Security audits of system

• Solution development in the ServiceNow platform

• Service Catalog item development

• Consult with program/project management to develop appropriate technical solutions/ requirements and/or design review sessions

Experience

• Ability to design and implement solutions on the ServiceNow platform that satisfy business requirements communicated in writing and/or verbally 

• Ability to troubleshoot/debug issues in existing applications.

• Ability to troubleshoot/debug platform issues using the System Logs and/or debugging tools.

• Ability to use various browser-based debugging tools (ex: Chrome, IE, Firefox)

• Ability to conduct demos with client stakeholders and elicit feedback.

• Ability to work in an Agile project management environment

• Possess excellent communication skills; both oral and written skills including strong meeting and work session skills

• Proven experience in handling data conversion including but not limited to data integration (real time and batch) mapping, transformations, bulk data import/export, mass updates, cut over plan, exception handling

Required Experience:

• 5+ years ServiceNow development experience using server and client side APIs

• 5+ years ServiceNow development experience using Forms, workflows, Service Portal

• 3+ years role/group-based ACLs configuration and debugging

• 2+ years experience building custom workflows

• 2+ years of Service Portal development

(e.g. Widgets, Service Portal Pages, AngularJs)

• 2+ years of general IT experience with consulting experience preferred

Desired:

• ServiceNow Certified Application Developer

• ServiceNow Certified System Administrator

• ITIL V3 Foundations Certification